Frequently Asked Questions

Welcome to the FAQ section of Bonustef! Here you will find answers to the most frequently asked questions about our products, services, and policies. If you can't find what you're looking for, feel free to contact us.

General

Q: What is Bonustef?
R : Bonustef is a French online store specializing in a selection of quality products designed to enhance your daily life.

Q: How can I contact Bonustef?
R : You can reach us via:

Orders and Payments

Q: How to place an order?
R : Browse our products, add your favorite items to the cart, and follow the checkout steps. Once your order is confirmed, you will receive a confirmation email.

Q: What payment methods do you accept?
R : We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Q: Can I modify or cancel my order?
R : If your order has not yet been shipped, please contact us quickly at info@bonustef.com for any modifications or cancellations.

Delivery

Q: What are your delivery times?
R : Orders are generally delivered within 4 to 7 business days, including 1 to 2 days for processing and 3 to 5 days for transit.

Q: Is delivery free?
R : Yes, We offer free delivery for all orders in France, the United Kingdom, and Australia.

Q: Can I track my order?
R : Yes, as soon as your order is shipped, you will receive an email with a tracking number to track your package in real time.

Returns and Refunds

Q: What is your return policy?
R : You have 30 days from the receipt of your order to return an unused product in perfect condition in its original packaging. Please consult our Return Policy for more details.

Q: How can I initiate a return?
R : Contact us at info@bonustef.com with your order number and the reason for the return. We will provide you with a free return label and instructions.

Q: How long does the refund take?
R : Refunds are processed within 7 business days after receipt and inspection of the returned item.

Q: Do you accept exchanges?
R : No, we do not accept exchanges. If you would like another product, please return the original item and place a new order.

Products

Q: Are your products of good quality?
R : Absolutely. All our products are carefully selected to ensure quality and customer satisfaction.

Q: How can I get more information about a product?
R : If you have specific questions, contact us at info@bonustef.com, and we will be happy to assist you.

Personal Data

Q: Are my personal information secure?
R : Yes, we use advanced encryption systems to protect your data. Please see our Privacy Policy for more information.

Q: Do I need to create an account to order?
R : No, you can place an order as a guest. However, creating an account makes it easier to track your orders and gives you access to exclusive offers.

Need help?

CONTACT US

Questions or need assistance? Our team is here to help you!

Address: 5 Rue Arnaud, 76000 ROUEN, France
Email : info@bonustef.com
Phone: +33 7 56 88 48 90

Opening hours:
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00

Average response time: 24 to 48 hours

For more ways to contact us, please visit our page Contact us. We look forward to hearing from you!