Billing Policy

At Bonustef, we are committed to making your shopping experience simple, secure, and transparent. This policy explains our billing terms, accepted payment methods, and procedures related to refunds.

Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express
  • Secure Payments: PayPal and other secure solutions

All payments must be made in euros (€), pounds sterling (£) or Australian dollars (AUD) according to your country of order (France, United Kingdom or Australia).

Billing Information

  • Data Accuracy: You agree to provide current, complete, and accurate billing information for all orders placed on our site.
  • Update of Information: In case of a change in your contact details, please quickly update your billing information to avoid any delays in processing your order.

Rates and Promotions

  • Product Prices: The prices displayed on our site are indicated in euros (€), British pounds (£) or Australian dollars (AUD) depending on the delivery country and include VAT. We reserve the right to change prices without notice.
  • Promotional Codes: Discount codes must be applied at the time of the order. They cannot be used after the order has been confirmed or combined with other promotions, unless otherwise stated.

Order Confirmation and Billing

  • Confirmation: Once your order is placed, you will receive a confirmation email detailing the ordered products, the delivery method, and the billing information.
  • Invoice: An invoice will be included in the confirmation email or with the shipment of your order.

Payment Issues

  • Payment Failures: If your payment fails, we will contact you to inform you and ask for an alternative payment method.
  • Security Checks: To protect our customers, all transactions may be subject to anti-fraud verification.

Refund Policy

  • Refund Period: Refunds are processed within 7 working days after the request has been validated.
  • Refund Method: The amount will be credited to the original payment method used for the purchase.
  • Refund Fees: No additional fees will be applied for refunds.

CONTACT US

Questions or need assistance? Our team is here to help you!

Address: 5 Rue Arnaud, 76000 ROUEN, France
Email : info@bonustef.com
Phone: +33 7 56 88 48 90

Opening hours:
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00

Average response time: 24 to 48 hours

For more ways to contact us, please visit our page Contact us. We look forward to hearing from you!