Billing & Payment Policy

At Bonustef, we are committed to making your shopping experience simple, secure, and transparent. This policy explains our billing terms, accepted payment methods, and refund procedures.

Accepted Payment Methods

We accept the following payment options:

  • Credit and Debit Cards: Visa, MasterCard, American Express

  • Secure Payments: PayPal and other trusted payment providers

All payments must be made in euros (€), British pounds (£), or Australian dollars (AUD) depending on your order country (France, the United Kingdom, or Australia).

Billing Information

  • Accuracy of Information: You agree to provide current, complete, and accurate billing details for all purchases made on our site.

  • Updating Information: If your billing details change, please update them promptly to avoid delays in order processing.

Pricing and Promotions

  • Product Pricing: Prices displayed on our site are shown in €, £, or AUD, depending on the delivery country, and include VAT. We reserve the right to change prices without prior notice.

  • Promo Codes: Discount codes must be applied at checkout. They cannot be applied after an order is confirmed or combined with other promotions unless otherwise stated.

Order Confirmation & Invoicing

  • Confirmation: Once your order is placed, you will receive an email confirmation detailing the items purchased, delivery method, and billing information.

  • Invoice: A copy of your invoice will be included in the confirmation email or with your shipment.

Payment Issues

  • Failed Payments: If a payment fails, we will contact you and request an alternative method of payment.

  • Security Checks: All transactions may be subject to fraud checks to ensure the security of our customers.

Refund Policy

  • Processing Time: Refunds are processed within 7 business days after your request is approved.

  • Refund Method: The refunded amount will be returned to the original payment method used.

  • Fees: No additional fees will be charged for issuing refunds.

CONTACT US

Have questions or need help? Our team is here to assist you!

Address: 5 Rue Arnaud, 76000 ROUEN, France
Email: info@bonustef.com
Phone: +33 7 56 88 48 90

Opening Hours:
Monday - Friday: 09:00 AM – 06:00 PM
Saturday - Sunday: 09:00 AM – 02:00 PM

Average Response Time: 24 to 48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!