FAQ
Welcome to the Bonustef FAQ!
Here you'll find answers to the most frequently asked questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us.
General
Q: What is Bonustef?
A: Bonustef is a French online store specializing in a curated selection of quality products designed to improve your everyday life.
Q: How can I contact Bonustef?
A: You can reach us via:
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Email: info@bonustef.com
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Phone: +33 7 56 88 48 90
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Address: 5 Rue Arnaud, 76000 ROUEN, France
Orders & Payments
Q: How do I place an order?
A: Browse our products, add your favorites to your cart, and follow the checkout steps. Once your order is confirmed, you’ll receive a confirmation email.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Q: Can I change or cancel my order?
A: If your order hasn't shipped yet, please contact us promptly at info@bonustef.com for changes or cancellations.
Shipping
Q: What are your delivery times?
A: Orders are generally delivered within 4 to 7 business days, including 1–2 days for processing and 3–5 days for shipping.
Q: Is shipping free?
A: Yes, we offer free shipping for all orders within France, the United Kingdom, and Australia.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number by email to monitor your parcel in real-time.
Returns & Refunds
Q: What is your return policy?
A: You have 30 days from receipt to return an unused product in perfect condition in its original packaging. Please check our Return Policy for full details.
Q: How do I initiate a return?
A: Contact us at info@bonustef.com with your order number and reason for return. We will provide a free return label and instructions.
Q: How long does a refund take?
A: Refunds are processed within 7 business days after the returned item is received and inspected.
Q: Do you accept exchanges?
A: No, we do not offer exchanges. If you want a different product, please return the original item and place a new order.
Products
Q: Are your products high quality?
A: Absolutely. All our products are carefully selected to ensure quality and customer satisfaction.
Q: How can I get more information about a product?
A: If you have specific questions, feel free to contact us at info@bonustef.com — we’re happy to help!
Personal Data
Q: Is my personal information secure?
A: Yes, we use advanced encryption systems to protect your data. Please refer to our Privacy Policy for more information.
Q: Do I need to create an account to order?
A: No, you can place an order as a guest. However, creating an account makes tracking your orders easier and gives you access to exclusive offers.
Need Help?
CONTACT US
Address: 5 Rue Arnaud, 76000 ROUEN, France
Email: info@bonustef.com
Phone: +33 7 56 88 48 90
Opening Hours:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 09:00 – 14:00
Average Response Time: 24 to 48 hours
For more ways to reach us, please visit our Contact Us page. We look forward to hearing from you!