Return & Refund Policy

At Bonustef, we want you to love every purchase. If you’re not completely happy, our straightforward return process makes it easy to get a refund.

Timeframe:
You have 30 days from the delivery date to request a return.

Requirements:

Items must be unused, in new condition, and include all original packaging, tags, and accessories.
Some products (e.g., hygiene-related or personalized items) may not be eligible—check the product details before purchasing.

How to Return:

Email Us – Contact info@bonustef.com within 30 days with your order number and reason for return.
Get Your Label – We’ll send a prepaid return label (free for eligible returns).
Ship It Back – Pack the item securely in its original box and drop it off using the provided label.

Inspection First – Once received, we’ll verify the item’s condition.
Refund Processing – Approved refunds are issued within 7 business days to your original payment method.
Shipping Costs – We cover return shipping only if the return is our fault (e.g., wrong or damaged item). Otherwise, original shipping fees are non-refundable.
No Restocking Fees – You’ll get the full refund (minus shipping, if applicable).

We currently don’t offer exchanges. For a different item, return the original and place a new order.

If your order arrives damaged or faulty:

✅ Return Window: 30 days
✅ Condition: Unused, original packaging
✅ Refund Time: Up to 7 business days
❌ Exchanges: Not available

Our team is happy to assist!

📍 Address: 5 Rue Arnaud, 76000 Rouen, France
📧 Email: info@bonustef.com
📞 Phone: +33 7 56 88 48 90

Hours:
Mon-Fri: 9 AM – 6 PM
Sat-Sun: 9 AM – 2 PM

We typically respond within 24-48 hours. For more options, visit our Contact Us page.